Facts You Need To Know

86A Provision of information – supply of electricity NERR v24 full.pdf

(1) In the case of supply of electricity, a distributor must, on request by a customer, customer authorised representative or a customer’s retailer, provide information about the;
⦁ (a) customer’s energy consumption for the previous 2 years in the manner and form required by the metering data provision procedures; or
⦁ (b) distributor’s charges.

(2) Subject to paragraph (3), information referred to in paragraph (1) must be provided without charge.

(3) Information under paragraph (1) may be provided subject to a reasonable charge where it has been requested:
⦁ (a) directly by a customer more than 4 times in any 12 month period;
⦁ (b) in a different manner or form than that specified in the metering data provision procedures; or
⦁ (c) by a customer authorised representative as part of a request for information about more than one customer.